FREQUENTLY ASKED QUESTIONS

Looking for answers to common questions about our products or services? Our FAQ page has you covered.
QUESTIONS ABOUT SHIPPINNG & RETURNS
HOW LONG DOES IT TAKE TO PROCCESS AND SHIP MY ORDER?
METROABANDITS SHIPS ITEMS VERY FASY. IT USUALLY TAKES 1 DAY TO PROCCESS AND SHIP YOUR ORDER
HOW DOES REFUNDS & RETURNS WORK?
IF YOU AREN'T HAPPY WITH YOUR PRODUCT, YOU HAVE 15 DAYS TO RETURN YOUR ITEM. IT MUST BE UNWORN, UNWASHED, AND INSIDE ITS ORIGINAL PACKAGING BAG. PLEASE USE THE FOLLOWING GUIDE TO MAKE SURE YOU SEND IT TO THE RIGHT ADDRESS. ONCE WE RECEIVE YOUR PACKAGE, WE WILL PROCESS IT AND IF ACCEPTED, YOU WILL RECEIVE A REFUND TO THE ORIGINAL FORM OF PAYMENT USED AT THE TIME OF PURCHASE. PLEASE ALLOW 10 BUSINESS DAYS FOR YOUR REFUND TO APPEAR IN YOUR BANK.
IS SHIPPING FREE?
WE OFFER FREE-SHIPPING WITHIN THE USA. IF YOU WANT IT FASTER, THERE ARE OTHER OPTIONS AVAILABLE. CHARGES WILL APPLY FOR A FASTER METHOD.
QUESTIONS ABOUT ORDERS
HOW DO I TRACK MY ORDER?
WE HAVE A DEDICATED PAGE JUST TO TRACK YOUR ORDER. TO TRACK YOUR ORDER, NAVIGATE TO THE TOP OF THE PAGE, CLICK ON CUSTOMER SERVICE > TRACK YOUR ORDER, AND THEN ENTER YOUR TRACKING ORDER TO GET UPDATES.
WHAT DO I DO IF I NEVER RECEIVE MY ORDER?
IF YOU NEVER RECEIVED YOUR ORDER, PLEASE CHECK WITH YOUR LOCAL POST OFFICE TO ENSURE IT'S NOT THERE. ENSURE YOU ENTERED THE RIGHT ADDRESS AT THE TIME OF PURCHASE AND IF NOTHING WORKS, EMAIL US AT: support@metrobandits.com
QUESTIONS ABOUT METRO BANDITS
HOW DO I MAKE SURE TO ORDER THE RIGHT SIZE?
EVERY SINGLE PRODUCT WE SELL HAS A SIZING CHART ON THE PRODUCT PAGE. PLEASE USE THE CHART TO MAKE SURE YOU ORDER THE RIGHT SIZE.
WHERE ARE YOU LOCATED?
WE ARE LOCATED IN MCLEAN, VIRGINIA, UNITED STATES OF AMERICA
IS METRO BANDITS AN AMERICAN BRAND?
YES. METRO BANDITS IS A 100% AMERICAN BRAND OPERATING IN THE USA.
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IF YOU DIDNT FIND AN ANSWER TO YOUR QUESTION, PLEASE EMAIL US AT: support@metrobandits.com AND WE WILL GET BACK TO YOU AS SOON AS POSSIBLE